Terms and Conditions
To book Animal Story for your function or event you can fill in our enquiry form or call us on 01642 533580. Our office hours are 8.30am-6pm seven days a week. If we are for some reason unavailable please leave a message and we will return your call as soon as possible.
We understand that venues differ from place to place. Due to many of our animals being exotic and coming from warm countries our shows are carried out indoors, or if nowhere else is available, inside a marquee or gazebo as long as there is a roof and sides. From experience we have found that seating our audience in an open square formation facing our ranger works best. We ask for a table to be provided and an extra chair for our presenter.
To comply with our health and safety guidelines, there must be hand washing facilities available. Our animals all have their own enclosures and are checked and cleaned on a daily basis; so there is little chance of any bacteria being present. However, we always stress the importance of hand washing when handling animals and the audiences are always given clear instructions at the beginning and end of each show or presentation.
It is imperative that car parking is available either on site or in close proximity to the venue. If parking is not available, we may not be able to carry out your booking. If the area of the venue is regularly congested with parked cars or if parking is by meter, we suggest a car be positioned to reserve a space. If there are parking restrictions at the venue, a voucher must be provided by the client. Meters will be paid for by the presenter. Animal Story regret that if parking is not secured for the ranger, we cannot guarantee completion of a booking. If this situation arises and a show cannot go ahead, the presenter and Animal Story shall not be held liable. The client would be liable for the full cost of the booking.
All private bookings, (birthday parties, fate, etc...) must be paid for in cash on the day of the visit unless paid in advance and cleared. We regret that we are unable to accept cheques from private individuals on or after the visit. For educational establishments, payment can be made by cheque or BACS. Official groups such as Scouts, Guides etc. and corporate events may pay by cheque. For agencies hiring our services, we must receive payment in advance of the date of the event or from the client on the day. Under no circumstances will Animal Story provide credit to any individual, company or establishment. Invoices will be sent after booking and before the visit takes place. This is usually sent by email so please make sure you supply an up-to-date address.
Cancellations by a client within two weeks of the booking will incur a cancelation charge unless there are extenuating circumstances making the event impossible to carry out. Peak periods, such as science week, Halloween and Christmas will incur full costs due to high demand.
For educational establishments in the event our presenter is unable to visit due to serious illness we will do our uttermost to send another presenter. If this is not possible we will seek to find an alternative date to suit yourself and offer a discount on the overall of the booking.